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Learn the ins-and-outs and merits of the platform by working closely with the Engineering team to better understand the major leading features.
Research competitor products and their strengths/weaknesses to understand how best to position RepoTenshoku to customers.
Research customer pain points experienced with existing direct recruiting platforms in the market to better understand customers’ pre-existing experiences with such services.
Provide full end-to-end customer support to both business and consumer users of the platform.
Create and executive training programs for business users to help them maximise the full potential of RepoTenshoku.
Act as an evangelist for the platform.
Ensure customer queries and issues are followed up on in a timely and professional manner.
Work with the sales rep to better understand your customers and what they are looking to achieve through using RepoTenshoku.
Provide on-demand training and support services both in person and via video call with customers as and when needed.
Respond via email to consumer users’ issues of the platform.
Escalate technical issues to the Engineering team when needed.
Help with the creation of training and support materials such as user manuals, training programs, training presentations, email templates etc.
Native Japanese and business level English.
Strong customer support skills and desire to exceed customers’ expectations.
Possess a strong customer-focused attitude and desire to deliver what is in the best interests for customers.
Approach customers with a genuine sense of concern and desire to resolve their issues as quickly and as professionally as possible.
Energetic and enthusiastic personality.
Comfortable working independently and within a small team.
Excited by being the first support person for a new product.
Experience providing support for B2B online services or enterprise software.
Experience providing support for HR-related products or services.
RepoTenshoku aims to be an integral part of the Japanese Startup ecosystem, supporting new companie …
RepoTenshoku is a platform that enables Japanese Tech Startups to directly connected with startup-m …